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I noticed fraudulent charges on my cc; two of which were small charges from Redbox. I've never had a Redbox account. I called my bank and reported the charges. My bank canceled the card and issued me a new one. About a month later two large charges from Redbox appeared...
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Anonymous
Priscilla

Yes it is happening to me now. I had to cancel my card I called Redbox and they said at first they are taking partial payments I told them I shouldn't even have partial paymen...

Anonymous
Anonymous

Or that a family member has used YOUR info to rent from Redbox. Is THAT ringing any bells?

#1033471
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I have been renting from Redbox for 5+ years, lost two movies in my car ONE TIME and I get this $52 charge on my bank account. One of the movies I had intended to return for an exchange because of the terribleness of it, I believe many agree with me, was 'Compadres'....
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Anonymous
Jim Bob Cooter

The lost DVD policy is very clear. You're an *** for losing the movies--don't blame Redbox.

1.0
I didn't like
  • Customer service
  • No customer service review on their website
#1031112
Reply to reviews
Per my conversation with RedBox representative on 3-31-17, I asked them to please CANCEL my order and do NOT charge my credit card because I went to their Harris Teeter kiosk to pickup my order and their machine told me I could not pick up the DVD that I had ordered...
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2.1
I didn't like
  • Did not deliver the dvd i ordered and refused to refund
#1028457
Reply to reviews

Redbox - Good

Redbox
#1092099
Rep was nice & understandable & helped solve my problem!
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Redbox - Refund

Redbox
#1090976
When return movies am i refunded.
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Redbox - It's a phony!!
1/1

Redbox - It's a phony!!

Redbox
#1089280
I went to the red box on Pima and Columbus in Tucson Arizona try to rent the game prey for PS4 instead I got a recorded disc with the barcode taped onto it
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Redbox - Monster truck

Redbox
#1080867
1.0
Details
Im getting charge in my bank car still the movie been return the next day rental. I will never rent from u guys if this dont stop today
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money
Website
Redbox is a RIP OFF! THIS COMPANY HAD BEEN CHARGING MY CARD WITHOUT ME KNOWING. I RENTED 2 MOVIES, RETURNED ONE MOVIE THE EXACT SAME NIGHT BECAUSE I DIDNT ENJOY IT AT ALL AND RETURNED THE 2ND ONE THE VERY NEXT DAY BEFORE 9PM AND THE COMPANY CHARGES ME FOR BOTH MOVIES 2...
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1.0
#1023451
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Was charged $146.28 for two xbox1 games when I don't even own a xbox1. I called my bank to fight it, but was still charged. I called redbox and told them I'm a 42 year old women that doesn't even own any type of gaming system and the games was rented in a different...
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Miss Betsy
Miss Betsy

That is an eye opening post ! I will never use RedBox and suggest you sue them in Small Claims Court . Call them and let the representative know that you intend to go to your ...

#1004336
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Is anyone else using redbox to rent movies? We rented 8 movies and had 8 failures to play. 4 trips to 3 different rebox kiosks. We received promo codes and a refund after the 3rd attempt to watch Life of Pets and Deepwater Horizon. We made sure to rent the new movies...
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1.7
I didn't like
  • Terrible customer service
#1000553
Reply to reviews
I had my account hacked from a red box kiosk. I only use 1 kiosk but some how my card was used in Montgomery Alabama . I live in alabaster Alabama . It was used to reserve 2 movies at 1:09 am. No one has my card but me so how can my card be swiped at a location in...
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#991334
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I rented a couple of movies in December for 2 days and returned them. After my movies where returned, I started noticing more and more charges. I called and spoke to an representative he confirmed that the movies had been returned and any preauthorization charge would...
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1.2
#986837
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I was charged for a movie that I returned a minute before 9pm. They said that I would get refunded but I never did. And why do they charge you $3.21 for a game rental of only one night? That's crazy. They should give you two days for that price. No one plays a game for...
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1.9
#986074
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Machines are down across town and movies cannot be returned. How convenient that they will keep charging me for movies that I cannot return. After waiting 30 minutes to talk with someone they admitted they had an upgrade that is causing issues. After urging they agreed...
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#983560
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