Bianca Det

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Verified Reviewer
| map-marker Waterville, Maine

Being charged $200+….

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Im being charged over $200 for 3 MOVIES due to a girl I was seeing deciding to KEEP THEM AFTER TELLING ME SHE RETURNED THEM! NONE 0 ZILCH NADA HELP FROM CUSTOMER SERVICE LET ALONE EVEN TRYING TO CONTACT THEM! THEY SAY THEY ARENT ACCEPTING CALLS AND HAVE BEEN THAT WAY FOR CLOSE TO A YEAR! DO NOT GO TO THESE SCAMMING *** ILL TAKE IT TO COURT IF I HAVE TO.. *** YU REDBOX
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Loss:
$119
Cons:
  • Overcharged
  • No customer service
  • Fraudulent

Preferred solution: Full refund

User's recommendation: NEVER RENT ANYTHING FROM REDBOX

Gertrude D Uqr
map-marker Memphis, Tennessee

2 movies froze n wont play refund please

Redbox - 2 movies froze n wont play refund please
Redbox - 2 movies froze n wont play refund please - Image 2
Scratched movies froze up and won't play. Creed and John Wick 4. Rented a 10am return @ 2pm. Scratched disc won't play.
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Loss:
$5
Pros:
  • Cheap
Cons:
  • Scratched dvds i could not watch froze up

Preferred solution: Full refund

User's recommendation: Scratched movies froze up and won't play

Antonio F Qbd

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Verified Reviewer

I rented a movie and the DVD didn't come

Redbox - I rented a movie and the DVD didn't come
I think it will be the last time I am going to rent a movie here since it is very difficult to make a claim because it is impossible to contact by calling redbox
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Loss:
$5

Preferred solution: Full refund

Ashlee H Tjs

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Verified Reviewer

Unauthorized purchase

Redbox - Unauthorized purchase
I just got an unauthorized purchase of$ 17.12 on my NetSpend card this morning at 9:20 a.m. and the morning of Wednesday March 6th at the location of Oakbrook Ter IL this person who rented just today is not me. I would like somebody to fix this as soon as possible I am a single mom right now I am not working and you just took $17 of my money that I need for my son.
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Loss:
$17

Preferred solution: Full refund

Chanda L Fqd

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Verified Buyer
|

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Verified Reviewer
| map-marker Blacksburg, South Carolina

Unauthorized transaction

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Redbox - Unauthorized transaction
The charges me $80 for disks I returned, and I cannot get anyone to answer back! There is literally no way to contact them. It has an automatic voice that tells you they arent taking calls to go online to chat and the chat is not offered on their website.
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Loss:
$80
Pros:
  • Easy
Cons:
  • Easy to rip you off

Preferred solution: Full refund

1 comment
Guest

They told me they would not be returning my money and now are refusing to respond to emails.

Christle D

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Verified Buyer
|

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Verified Reviewer
| map-marker Bremerton, Washington

Unauthorized charges need full refund and to return in working disc

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Redbox - Unauthorized charges need full refund and to return in working disc
Redbox - Unauthorized charges need full refund and to return in working disc - Image 2
Redbox - Unauthorized charges need full refund and to return in working disc - Image 3

Redbox Automated Retail LLC

What about this will this be enough and proof of unauthorized payment?? See attached...thNk youthe $1.10 was unauthorized the 48 04 was unauthorized...

the 13 and 2 came ojt to the 15.53$ original payment ...

businesses can not charge you multiple times for the same thing...and redbox still hasnt gotten back with me and they are ovbiously doing it to everyone..they have no live agents to help with anything..its so unauthorized please help

I was way overcharged charged four times and returned wrong discPlease confirm that you are the card holder and provide your first and last name, christle Dodd

the last 4 digits of the card used for the transaction, 2018

billing zip code for the card.98366

any pertinent details for your specific issue

Original charge. $15.53 at kiosk

Unauthorized charge $48.04; $1.10; $13.28; $2.25

I would really just like a full refund and to just return all movies ..they all have sonething wrong with them anyway...

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Loss:
$70
Cons:
  • No way to contact anyone

Preferred solution: Full refund

User's recommendation: Shut down redbox

Billy T Zvt

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Verified Reviewer

Refund

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Redbox - Refund
I was charged for being less than 24 hours late $17. My car is broke down and I had to walk this is just past ridiculous
View full review
Loss:
$17

Preferred solution: Full refund

User's recommendation: Don't give them your money

Anisa Idi

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Verified Buyer
|

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Verified Reviewer
| map-marker Dallas, Texas

Can't play content

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Redbox - Can't play content
No player n9oooookkokkkoooo9ooooo I ookkiooiiooooouuuuugggggwwwwwSdßddffgggghhhhhbhhhhhAjhhhhhjjuhjhh
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Elizabeth T Afv

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Verified Reviewer
| map-marker Menifee, California

No access to earned Perks

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Original review Mar 16, 2024
15march2024; for past MONTH+,have not had access to using my earned free dvd rental,Perks&,Promos. i know i have way over 2000 pts by now; pop-up showing in my acct. states as follows:"our points system is down...access to your points is unavailable @this time", is what keeps showing in my acct. i want to use my free Redbox dvd rental soon. Rumors of Redbox going out of business makes this inquiry needing prompt access to using my RedboxPerks soon. Thanks. Be well.
View full review
Pros:
  • When redbox system works perks promos are better deal
  • 24 7 access to redbox kiosks that work
Cons:
  • Many kiosks not operating even after i called for repair
  • Acct system been down feb march 2024

Preferred solution: my earned free Redbox dvd rental & RedboxPerks in working order, with my pts. displayed on my acct.

User's recommendation: no comment@***s time

Anonymous
map-marker Chicago, Illinois

Being charged 2 transaction

Redbox - Being charged 2 transaction
Redbox - Being charged 2 transaction - Image 2
I did return 2 rentals that Sunday Jan 14. That morning was super cold the kios was acting out so, when I returned them it was having trouble accepting them. Which I did take fotos
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Lena C Eay

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Verified Reviewer
| map-marker Kenova, West Virginia

I was charged twice for Redbox movie last night, and I did not receive the movie

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I was charged twice last night for the movie the lost city. I rented the movie through the Redbox app on my husbands card. He went to pick up the movie and it said they had no reservation for that movie.. So he decided to just rent the movie while standing at the Redbox and it said your transaction was completed and it never Gave him the movie.
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Loss:
$5
Pros:
  • Renting an awesome movie and actually getting to watch it
Cons:
  • Renting a movie twice and not receiving it

Preferred solution: Full refund

Resolved
Raymond S Tek

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Verified Reviewer
| map-marker Portage, Indiana

Resolved: Im having screen error. I can not get into redbox on my Roku television

Updated by user Mar 11, 2024

Company fixed the issue and I have been provided with apology. I am now just able to get into it by just opening Redbox from Roku TV...

But, I have yet to have gotten any communication from any Redbox representative(s)... Thanks!

Original review Mar 04, 2024
Now, I'm not having any problems with getting in and viewing Redbox channels, Especially, Naturescape channel. I appreciate your prompt response and attention to these matters!. Thank you, Raymond Strong
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Anisia Gcj

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Verified Buyer
|

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Verified Reviewer
| map-marker South Jordan, Utah

Overcharge

Redbox - Overcharge
Now they've charged me an extra $35 and 38 cents for a movie I didn't even get I would like a refund please this made me negative in my account so I'm actually negative I need compensation this is not right not fair goes against all morals I will not be using you guys as service ever again if this isn't compensated I'm going to cancel my card so you guys can know longer charge it
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Resolved
Jeff H Apu

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Verified Reviewer
| map-marker Sauk Rapids, Minnesota

Resolved: No disk in the case

Updated by user Mar 20, 2024

Company fixed the issue and I have been provided with apology.

Original review Mar 05, 2024
No disc in the case what do I need to do? Would like to speak to a representative if you need to call me my number is 320-360-****.
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Loss:
$2

Preferred solution: Full refund

Alfred E Vyp

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Verified Reviewer
| map-marker Houston, Texas

All my perk points are gone receiving offers in my email and no points for recent rentals

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Perk points all gone no recent offers in my email and no points for recent rentals I would recommend a live person to talk to
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User's recommendation: Watch your account

Rekha Yge
map-marker Phoenix, Arizona

Didn't get my movie

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I rented a movie and was offered a free movie witch I took but it came out a blue ray and I don't have blue ray so I put it back in the machine and I wasn't able to receive another can I please get a promo code for a free movie . Thank you in advance.
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