Redbox
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Redbox Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Redbox has 2.1 star rating based on 590 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Redbox to a friend or colleague.
- Rating Distribution
Pros: Easy to rent movies, Convenient, Affordable movies.
Cons: Terrible customer service, Customer service and problem resolution, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Redbox has 2.1 star rating based on 590 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Redbox to a friend or colleague.
- Rating Distribution
Pros: Easy to rent movies, Convenient, Affordable movies.
Cons: Terrible customer service, Customer service and problem resolution, Customer service.75% of users think that Redbox should improve its Customer Service.
50% of users say that they won't use Redbox in the future for similar services or products.Recent recommendations regarding this business are as follows: "no comment@***s time", "Watch your account", "Scratched movies froze up and won't play", ". don't sign up", "*** no".
Most users ask Redbox for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Redbox Reviews
"Lost disc"
I want to pay for the disc I dont wanna rent anymore. I just wanna flat out and pay for them. I lost two of them so you better phone me or Im gonna cancel all...
"No access to earned Perks"
15march2024; for past MONTH+,have not had access to using my earned free dvd rental,Perks&,Promos. i know i have way over 2000 pts by now; pop-up showing in my...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I rented a movie and the DVD didn't come
Preferred solution: Full refund
Memphis, Tennessee
2 movies froze n wont play refund please
- Cheap
- Scratched dvds i could not watch froze up
Preferred solution: Full refund
User's recommendation: Scratched movies froze up and won't play
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unauthorized purchase
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bremerton, Washington
Unauthorized charges need full refund and to return in working disc
Redbox Automated Retail LLC
What about this will this be enough and proof of unauthorized payment?? See attached...thNk youthe $1.10 was unauthorized the 48 04 was unauthorized...
the 13 and 2 came ojt to the 15.53$ original payment ...
businesses can not charge you multiple times for the same thing...and redbox still hasnt gotten back with me and they are ovbiously doing it to everyone..they have no live agents to help with anything..its so unauthorized please help
I was way overcharged charged four times and returned wrong discPlease confirm that you are the card holder and provide your first and last name, christle Dodd
the last 4 digits of the card used for the transaction, 2018
billing zip code for the card.98366
any pertinent details for your specific issue
Original charge. $15.53 at kiosk
Unauthorized charge $48.04; $1.10; $13.28; $2.25
I would really just like a full refund and to just return all movies ..they all have sonething wrong with them anyway...
- No way to contact anyone
Preferred solution: Full refund
User's recommendation: Shut down redbox
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
Preferred solution: Full refund
User's recommendation: Don't give them your money
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Can't play content
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Menifee, California
No access to earned Perks
Preferred solution: my earned free Redbox dvd rental & RedboxPerks in working order, with my pts. displayed on my acct.
User's recommendation: no comment@***s time
Chicago, Illinois
Being charged 2 transaction
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Verified Reviewer |
Kenova, West Virginia
I was charged twice for Redbox movie last night, and I did not receive the movie
- Renting an awesome movie and actually getting to watch it
- Renting a movie twice and not receiving it
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portage, Indiana
Resolved: Im having screen error. I can not get into redbox on my Roku television
Company fixed the issue and I have been provided with apology. I am now just able to get into it by just opening Redbox from Roku TV...
But, I have yet to have gotten any communication from any Redbox representative(s)... Thanks!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
All my perk points are gone receiving offers in my email and no points for recent rentals
User's recommendation: Watch your account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pontotoc, Mississippi
Movie skips
- Love the variety of movies
- Never know if it will work
Preferred solution: Full refund
User's recommendation: Don't take home a movie that is scratched!! Always check the cases before you leave!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not working
- Hit and miss on it working
- No live costomer service
Preferred solution: I just want to watch the movies i rented
User's recommendation: Make sure ur ok with losing money
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Rented online and can not watch keeps saying buffing or error
Preferred solution: Deliver product or service ordered
User's recommendation: Do not order on demand you are better off going to the kiosh
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Flomaton, Alabama
Didn’t get my movie
Preferred solution: Full refund
User's recommendation: Don’t rent from redbox
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grants Pass, Oregon
Missing perk points
User's recommendation: Get a hold of PISSED Customer
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