Redbox
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Redbox Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Redbox has 2.1 star rating based on 593 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Redbox to a friend or colleague.
- Rating Distribution
Pros: Easy to rent movies, Convenient, Affordable movies.
Cons: Terrible customer service, Customer service and problem resolution, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Redbox has 2.1 star rating based on 593 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Redbox to a friend or colleague.
- Rating Distribution
Pros: Easy to rent movies, Convenient, Affordable movies.
Cons: Terrible customer service, Customer service and problem resolution, Customer service.75% of users think that Redbox should improve its Customer Service.
50% of users say that they won't use Redbox in the future for similar services or products.Recent recommendations regarding this business are as follows: "NEVER RENT ANYTHING FROM REDBOX", "Put the money back in my account acknowledge customers when you're in the wrong", "no comment@***s time", "Watch your account", "Scratched movies froze up and won't play".
Most users ask Redbox for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Redbox Reviews
"Didn't get my movie"
I rented a movie and was offered a free movie witch I took but it came out a blue ray and I don't have blue ray so I put it back in the machine and I wasn't...
"Being charged $200+…."
Im being charged over $200 for 3 MOVIES due to a girl I was seeing deciding to KEEP THEM AFTER TELLING ME SHE RETURNED THEM! NONE 0 ZILCH NADA HELP FROM...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Waterville, Maine
Being charged $200+….
- Overcharged
- No customer service
- Fraudulent
Preferred solution: Full refund
User's recommendation: NEVER RENT ANYTHING FROM REDBOX
Memphis, Tennessee
2 movies froze n wont play refund please
- Cheap
- Scratched dvds i could not watch froze up
Preferred solution: Full refund
User's recommendation: Scratched movies froze up and won't play
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Verified Reviewer
I rented a movie and the DVD didn't come
Preferred solution: Full refund
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Verified Reviewer
Unauthorized purchase
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Blacksburg, South Carolina
Unauthorized transaction
- Easy
- Easy to rip you off
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bremerton, Washington
Unauthorized charges need full refund and to return in working disc
Redbox Automated Retail LLC
What about this will this be enough and proof of unauthorized payment?? See attached...thNk youthe $1.10 was unauthorized the 48 04 was unauthorized...
the 13 and 2 came ojt to the 15.53$ original payment ...
businesses can not charge you multiple times for the same thing...and redbox still hasnt gotten back with me and they are ovbiously doing it to everyone..they have no live agents to help with anything..its so unauthorized please help
I was way overcharged charged four times and returned wrong discPlease confirm that you are the card holder and provide your first and last name, christle Dodd
the last 4 digits of the card used for the transaction, 2018
billing zip code for the card.98366
any pertinent details for your specific issue
Original charge. $15.53 at kiosk
Unauthorized charge $48.04; $1.10; $13.28; $2.25
I would really just like a full refund and to just return all movies ..they all have sonething wrong with them anyway...
- No way to contact anyone
Preferred solution: Full refund
User's recommendation: Shut down redbox
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
Preferred solution: Full refund
User's recommendation: Don't give them your money
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Can't play content
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Menifee, California
No access to earned Perks
- When redbox system works perks promos are better deal
- 24 7 access to redbox kiosks that work
- Many kiosks not operating even after i called for repair
- Acct system been down feb march 2024
Preferred solution: my earned free Redbox dvd rental & RedboxPerks in working order, with my pts. displayed on my acct.
User's recommendation: no comment@***s time
Chicago, Illinois
Being charged 2 transaction
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Verified Reviewer |
Kenova, West Virginia
I was charged twice for Redbox movie last night, and I did not receive the movie
- Renting an awesome movie and actually getting to watch it
- Renting a movie twice and not receiving it
Preferred solution: Full refund
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Verified Reviewer |
Portage, Indiana
Resolved: Im having screen error. I can not get into redbox on my Roku television
Company fixed the issue and I have been provided with apology. I am now just able to get into it by just opening Redbox from Roku TV...
But, I have yet to have gotten any communication from any Redbox representative(s)... Thanks!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
South Jordan, Utah
Overcharge
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Verified Reviewer |
Sauk Rapids, Minnesota
Resolved: No disk in the case
Company fixed the issue and I have been provided with apology.
Preferred solution: Full refund
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Verified Reviewer |
Houston, Texas
All my perk points are gone receiving offers in my email and no points for recent rentals
User's recommendation: Watch your account
Phoenix, Arizona
Didn't get my movie
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They told me they would not be returning my money and now are refusing to respond to emails.