I rented a couple of movies in December for 2 days and returned them.After my movies where returned, I started noticing more and more charges. I called and spoke to an representative he confirmed that the movies had been returned and any preauthorization charge would go back on my card 7-10 days depending on my bank. So after charging my card twice for preauthorization, I'm still waiting. Then they charge my card again for renting the movies. I...
I called Redbox. Lady issued a credit. I thought it was a credit to my CC. I was wrong. It was a movie credit sent to my email. I did not want that, I just wanted my money back. She said that the movies were available at a different kiosk. Once I was there, they were not. I went on thier app and the movies were not available anywhere in my town. I asked for a supervisor & he said he could not give refunds. Then changed story that he could not...
How many other times have they done this months later? It is under $10 so it was not noticed (shame on me for not balancing my account) BEWARE!! Very shady things seem to be going on. If you still use Red Box watch your bank account even 2 months later. They have your bank information and can charge when and what they want. It is usually such a small amount most won't notice but it adds up. Shame on Redbox. We are boycotting them and will...
The movie we rented had a cinivia code the whole way through it, so we dodnt get to watch the movie....we googled this code and found out that this movie was an unauthorized copyright copy. We would like our money back on our card.
Rented a movie the other night and DVD didn't work. Contacted them about it via their website and got the credit (happy with that). I returned the DVD and the next morning I went to smother kiosk to get the same movie and ended up getting the exact same movie. Keeps stopping in the same exact spot! Come on, why can't the company remove these dud DVDs so that i don't have to keep waisting my time?!
The kiosk gave me the wrong movie. I called, CS gave me a promo code for a free movie. I used it and was charged anyway. Now I have been on hold 20 minutes and finally got through to a non-engish speacking person, Olive. She said they will supposedly refund my money in 5 to 7 business days. I think I may never rent from Red Box again.
I called Redbox company and they said that there is no where anywhere that does movies have been turned in and I said they lost their mind because I turn those movies in along with my sisters. 2 movies so either somebody at that kiosk is ripping people off or Redbox doing this and getting away with it why would I want to spend $25 on videos a piece when it is not even worth it something has to be done to these kiosk owners that are doing this...
Redbox is a thieving ***, lying company that i wish i never ever dealt with! I will NEVER Rent from them again even if it was free for life! Their machines are garbage, they are so neglected and fried! They screwed me twice by taking money out of my account for movies that were so scratched up, it didnt even *** play! So they gave me a "promo" code, i got the movie for my kids and i returned it and these bastards took money out of my account...
I have been a consistent Redbox customer for quite some time. My wife and I rented the movie The Shallows on Sept. 30 around 7pm at a Redbox at a 7/11 Gas Station. We watched the movie that night and returned the movie the next day, Oct. 1, at 3:50pm at a Redbox at a Circle K Gas Station on our way to an event that started at 4pm. A few days later I noticed I was charged $6.52 from Redbox. That night, I contacted their customer service via their...
I'm doing good! Thanks Rachelle: May I please have more info about your concern? Rachelle: Still with me? DJ: I had reserved a movie for my kids yesterday at the Webster NY Wegmans. My wife took the credit card with her out of town so I could not access the box. I called and spent 30 minutes on the phone with a lady that did not speak English well enough to have that job. DJ: After all that she still never got us the movie. Rachelle: As...
It has been about 10 times when we have rented a new movie on Redbox Kiosks. Then you go home to relax and hoping to enjoy the movie rented. Again!!! The *** movie does not play, again! How inconvenient this is for my family! Redbox needs to check their rental practices. If it was just anybody, they would not call Redbox and complain and would lose the $1.64. Multiple that to many numbers and Redbox is banking on this. I can foresee a...
Worst Rental Experience EVER!Attempt to rent 3 movies & 1 game. Only received 2 from the box and the "game" was a fraud. It was a picture of the game. Yes a physical peice og paper. Got charged for 3 movies and 1 game. I reported the purchase immediately. Was told to return game as i received it when i return the movies. I did just that. I still received charges. Called CS and spoke with the WORST CUSTOMER SERVICE REPRESENTATIVE EVER. He was...
NEVER USE REDBOX!!! Reserved a movie online and went to pick it up and box was not working. Got home and called (all of this within 2 hours) and told them not to charge my credit card. They said had to charge me but refund will be processed in 5-7 business days. So, they will charge within hours but make you wait almost a week or more for the credit?! Dealing with customer service is a joke. The woman wanted me to give her the error code...
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