Redbox recommends that you reserve your movie on-line to make sure that the movie is there when you go to pick it up. They tell you that you have twenty four hours to do this.
What they don't tell you is that they're going to charge you for those twenty four hours. The timer starts when you reserve the movie, not when you pick it up. According to their technical support staff, "checkout" on the website is the same as "reserving" even though the website says you can't reserve a movie until after you hit the checkout button making you think they're two different steps.
Additionally they say the check out policy clearly states the timer starts when you checkout, and the customer is supposed to know that this policy is also the "reservation" policy even though it doesn't state this anywhere.
Product or Service Mentioned: Redbox Website.