redbox ripped me off for 25.00, i returned a movie (on time) and the machine took the movie but did not say "your movie has been sucessfully returned" when i got home i did not have an e-mail receipt for my return. i immediately e-mailed them and explained the situation.
they said they would investigate and it may take up to 15 days. 15 days later they billed my cc for the movie ($25.00). i called the 800# and told them the situation. after being on hold for 10 mins they told me the movie was not returned.
when i disputed that they offered me a $10.00 coupon for movie rental. i refused and they said that was all they could do.
i told them to close my account, i won't be renting there again. that was the second time the machine had malfunctioned when i returned a movie.
Monetary Loss: $25.