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#42539

How do you get a refund for a DVD that will not play?We rented 2 DVD's we watched one then wanted to watch the other rental. But it would not play.

We tried another DVD and it played fine. So it is not our DVD player.

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Answer:
by #1879223

According to Redbox return policy disc may not play for several reasons and you can try some variants:
  • Clean the disc by wiping the disc from the center outwards using a soft cloth.
  • Ensure that you are playing the correct disc in the correct player with compatible accessories.
  • Try another dics.

If the disc still doesn’t play properly, you can report this through Redbox IVR at 1-86*-733-2693 (Option 1) by entering the barcode and your payment information. Return the disc to Redbox (before or after reporting this) to prevent additional nightly rental charges.

by #1944736

I am trying to rent a movie on my television but it won’t except my credit card I don’t know how to go in and change my card

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Question:

I bought 2 movies and rented 2 movies how do I know witch ones I bought.

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by #1996652

According to the Redbox help section, you should be able to view your transaction history in your Redbox account at redbox.com.
To get more information about your orders, please contact the Redbox customer care team:
  • via the company's social networks.

Support is provided Monday-Sunday: 07:00AM - 12:00AM CST.

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Question:
#39594

Why can't I watch movies on my Kindle 10 Fire hd.

I do all the transactions on my Kindle, but I'm unable to watch a movie.

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Answer:
by #1865393


Unfortunately, redbox.com does not provide any information on why you cannot watch movies on your Kindle 10 Fire HD. However, you may always contact Redbox Customer Service by phone at (866) 733-2693 and ask for assistance.

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Question:
#36689

can I return a movie to a redbox that does NOT have that movie.I rented the movie from another box futher away from my home.

If I return a movie to a red box that does not carry that movie, where will I get credit for the return since the box does not have a spot for that movie?

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Answer:
by #1859902

You can return your movie or video game to any box in the U.S. Use the Find a Redbox Location tool to find all the Redbox locations near you. You can also get the Redbox mobile app to find nearby locations when you're out and about

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Question:
by Erik D Try #126950

In Tell City, Indiana, The new movie release’s are never in there on the release date. Why?The Redbox’s in Tell city, Indiana which theirs 3 of them are not carrying the new movies on the release dates.

I always use Redbox but am getting aggravated cause release dates shouldn’t be given if the individual who loads them isn’t going to do their job.

Thanks! A good customer.

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Question:
by Reana Z #105400

How can I get my money refunded.

I rented 3 movies and it said if I purchased 1 I would get $2.00 off but it's charged me the $3.99 the normal amount please advise ?

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Question:
by Dillon O #66079

They keep taking money from my card.

I did over keep 6 Redbox movies total, I have returned them. They tried taking $144.00 and some change off my card and thankfully it didn’t go threw because there wasn’t any money on the card, but every time I get my 515.00 per week they are taking anywhere from .50 to 1.00 to 15.00 dollars just within a couple minutes up to a couple hours. Why are they doing this and is 6 late movies really worth 144.00?!

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Question:

Request a RedBoX in My area in Walking Distance.

Where is The neXt RedBox going to be Located in Lynchburg Virginia???Like to request a RedBoX At the Store ZMart at 1401 Park Ave, Lynchburg, VA 24501 phone # 434-846-****...It alot people comes in and Out of That Store....Or Near Park MarKet on Park Avenue? There is A Long ways of Distance from a RedBoX...Sometimes i walk From 7-Eleven and It is a long ways to Park Avenue To a RedBox and Home To get a Movie on Sunday or a Holiday when you dont have a Car... There should not be a problem To put a RedBoX on At Z-Mart or Park Market on Park Avenue There is Alit People in This area Playing Lottey Everyday and Make alot if Bussiness with ReBoX.Thank You Norma St John

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Question:
by Connie C Cup #15044

Money off my card.

Why are you all taking money off my card?

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Question:
by DK V #14650

Recent Review.

Where's my review

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