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Summary of Redbox Customer Service Calls

716 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
03:45 AVG CALL DURATION
12% ISSUES RESOLVED

Customers Contact Redbox to Ask about:

Payments and Charges:

  • “Overcharged”
  • “Overcharged for DVDs”
  • “Multiple charges on my account”

Cards:

  • “Want to know why my card is not being accepted.”
  • “Money taken from my card”
  • “Activating my gift cards”

Return/ Replace:

  • “Cannot return movies”
  • “Returned 2 disc,redbox emailed me back i only returned 1”
  • “Not able to return.got charged again”

Account:

  • “They took 31 dollars from my bank account”
  • “11.21 has been taken from my account. What is this for”
  • “$96 withdrawal from my account even tho I return the movie the day after I rented it”

Refund:

  • “Refund”

Product/ Service quality:

  • “Defective product”

Other:

  • “Acct”
  • “I rented two movie and could not watch”
  • “Quesrion”

About Redbox

Top 5 Likes about Redbox

That you have chat, Prices of the movies, Price of the movie

Top 5 Dislikes about Redbox

Customer service, Overcharging due to an error on their equipment, Getting charged fraudulently, Business practices, No customer service review on their website

Summary

Redbox offers people who don't imagine their life without gaming and watching new movies to rent these products quickly and conveniently. Users create accounts on the company's special resource and get the possibility to reach everything they need without hassle and overpaying. The company has more than 27,800 locations throughout the North America. Customers can rent and return its products anywhere. For the cases with the most popular films and games Redbox offers such additional online services as reminding when your favorite movies are available and reserving them ahead of time. Its clients also can enjoy such benefits as free one-day rental credits and free monthly promo codes.

Redbox reviews and complaints

Redbox is ranked 30 out of 283 in Games and Movies category

Area Served

USA

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Redbox Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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