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Summary of Redbox Customer Service Calls

1286 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
03:53 AVG CALL DURATION
12% ISSUES RESOLVED

Customers Contact Redbox to Ask about:

Payments and Charges:

  • “2X charge for the same movie”
  • “I was charged for something I didn't receive”
  • “I was charged twice for one night rental”

Cards:

  • “My card wont allow me to rent a game”
  • “I can not sigh in at the box to use my perk points i have changed my pin and do mot get a text to finish setting up”
  • “Redbox wont take bank card”

Return/ Replace:

  • “Not able to return one of the movies due to the storm no power”
  • “Cant return”
  • “Trying to return a movie with no case”

Account:

  • “Account”
  • “Forgot password”
  • “Can't get into my account don't know my password and they're not sending me clues”

Refund:

  • “Refund”

Request for Information:

  • “The kiosk i reserved my movie is out of order. What can i do?”
  • “Have questions”
  • “A question”

Shipping and Delivery:

  • “Didnt get my free movie code with email sign up”
  • “Did not receive confirmation email after returning disk”

Product/ Service:

  • “To buy a game”
  • “Defective product”

Staff:

  • “Redbox machine out of service and cant pick up movie”

Other:

  • “The movie I rented yesterday is badly scratched,freezes, and we can not watch it.”
  • “On demand”
  • “Did not working”

Redbox Rating Stats

1.9 out of 5 stars
based on 257 reviews
See all 485 reviews

Rating stats

  1. 129 reviews
  2. 59 reviews
  3. 41 reviews
  4. 13 reviews
  5. 15 reviews

About Redbox

Top 5 Likes about Redbox

Your customer service in the philippines, Variety, That you have chat, Prices of the movies, Price of the movie

Top 5 Dislikes about Redbox

Customer service, Overcharging due to an error on their equipment, Getting charged fraudulently, Business practices, No help at all from customer service

Summary

Redbox offers people who don't imagine their life without gaming and watching new movies to rent these products quickly and conveniently. Users create accounts on the company's special resource and get the possibility to reach everything they need without hassle and overpaying. The company has more than 27,800 locations throughout the North America. Customers can rent and return its products anywhere. For the cases with the most popular films and games Redbox offers such additional online services as reminding when your favorite movies are available and reserving them ahead of time. Its clients also can enjoy such benefits as free one-day rental credits and free monthly promo codes.

Redbox reviews and complaints

Redbox is ranked 36 out of 304 in Games and Movies category

Area Served

USA

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Redbox Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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