Redbox - Charged $75 because of game thieves & bad customer service!

143 of 164 Redbox reviews

Rented a game like I always did, well this time a blank printed piece of paper with a barcode was in the case that came out. Rushed home & called customer service who said it was no problem & I wouldnt be billed. I was told to "RETURN THE EMPTY CASE AS NORMAL". So thats what I did & a week later I get an email with a bill for $30..

Call again & another guy talks to me & pretends to reverse the billing. 1 month later I get the full $75 charge of the game. My card had about $30 on it & they wiped it out..every penny. By this time Im ready to kill these customer service *** but Im polite & calm, this guy tells me they dont have authority to give refunds unless they first take the full $75 from my card. WTF!! Since they only took $30 they cant refund it until they get $75..the boss tells me the same thing. In fact he says its my fault for not returning the fake piece of paper with the empty case. So now I have a bank account I cant use unless I want to donate the money I add to Redbox & they are holding my $30 ransom untill I do so.

*** YOU REDBOX YOU CAN SUCK MY ***!

This review is a subjective opinion of a user.
Report Comment

More Review Details

Monetary loss:
$75
Product or service
Video Game Rental
Review category
Entertainment
review #377956
Had an experience with Redbox? Submit review ›
Helpful? 3 Yes 3 3 No 3
Had the same issue 4 Yes 4
143 of 164 Redbox reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
misscus

Oct 31, 2013 #735906

:upset I find it quite funny the "redboxcare" responds to all the comments here. But when you try to handle it by calling them, nothing gets done. Emailing them is useless. I know because I tried, I got charged $79.00 for movies I know I returned!! They ARE THIEVES!!

ALSO Whoever is clicking on the Bullshot button are idiots!

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Redbox. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Redbox.
Filing a new complaint about
×