Emberleigh Rar
map-marker Boston, Massachusetts

Charged me twice for a movie

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2 movies rented, only got 1 I requested! Had to return 1 and got charged for 4 movies!
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User's recommendation: Call as soon as the movie comes out that Isn't what you asked for

Anonymous
map-marker Winter Park, Florida

Redbox out of order for 4 days

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7-Eleven store 10017 3608 Aloma Ave Winter Park fl 407647****
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Preferred solution: Fix the box

Sherry W Eiq

Movie Not Working

I tried to rent a movie but it keeps giving me a error message!
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Loss:
$4

Preferred solution: Full refund

User's recommendation: Refund

Joanne M Bdx
map-marker Glossop, England

2 bad movies and they wouldn't play

Pausing all the time on all programmes
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Preferred solution: Cancel

Pat H Bjc

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Verified Reviewer
| map-marker Oak Grove, Oregon

Disc doesn’t work

Office is closed. Going to return Sonic but it didn't work would like a credit or refund.
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Loss:
$2

Preferred solution: Full refund

Anonymous
map-marker Chicago, Illinois

Not useable reset buttons

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The whole of Redbox software and application are very convoluted. Difficult to follow how to even reset a password. To get customer service on the phone you have to login. That's difficult if you can't remember what your password was.
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User's recommendation: Use another service

Paula K Nmz

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Verified Reviewer
| map-marker Morton, Illinois

I accidentally rented a Blu-ray and it will not play in my DVD. Can I exchange it for a regular DVD and not be charged for two day service?

Accidentally got a Blu-ray disc for the movie I still believe. It will not play in my DVD player. May I trade it? And not have to pay more money? My name is Paula J Kestner. My credit card number ended in 7280. I rented the movie from the Walmart kiosk in Morton. Zip code is 61550. My phone number is 309-231-****.
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Preferred solution: Let me trade it for the same movie but not be Blu-ray. And to not get charged another day.

Shaun m Whr

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Verified Reviewer

Rented movie. Didnt give me it but still took my money

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I spend way to much money for you guys to take money from me and not give me what i ordered. Never again. Your losing one of you best costumers
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Loss:
$1000

Preferred solution: Full refund

User's recommendation: Dont use redbox

Waylon Ihh

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Verified Reviewer
| map-marker Shreveport, Louisiana

Offer not working

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Promotion code says can be used online but it doesn't work for on demand AngryAngry we're supposed to be staying home.. so why wouldn't they let you use them for being home?! Dumbest thing ever!!!!!
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Garry E Uzf

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Verified Reviewer

Over charged me for three movies

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I rented three movies at approximately 11:20 one night and returned them at 9:10 the next night and they charged me double for the three movies. I'm going to talk to my bank tomorrow and turn it over to their fraud department. I've never seen such incompetence in all my life.
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Loss:
$6
Pros:
  • Easy to rent movies
Cons:
  • You keep sneaking little amounts of money out of my account

Preferred solution: Full refund

User's recommendation: Don't rent from redbox.

ted l Pfw
map-marker Patterson, California

Cannot log on

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Here's the deal, I tried to log onto a different account and logging on to your antiquated keyboard is very time consuming, so I get to the end and hit submit and I get a something went wrong! I do this three times....how about giving me a *** HINT! I know your worried about the Chinese Government logging onto my account to watch *** Toy Story...I don't care. How the *** is your stock price so high?
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Preferred solution: Let the company propose a solution

User's recommendation: Complain until Netflix upgrades there system...

Elba Mariana L

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why was I charged so much

Redbox - Why was I charged so much
I forgot to return a movie before I left for Mexico so I want to know if I was charged for the movie and it’s mine now
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Loss:
$30
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Deb T Txw

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Verified Reviewer

Purchased DVD and the box does not have my reservation, but it shows the transaction in my banking

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I purchased a DVD, but when I went to pick it up at the correct location and with the correct credit card, the Redbox stated my reservation was not found.
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Loss:
$4

Preferred solution: Full refund

Maria B Yyt

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Verified Reviewer
| map-marker Venus, Texas

Box will not accept returns

Red box will not accept any returns, I will not pay late charges for something that is not my fault
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Preferred solution: Full refund

Anonymous
map-marker Oakland, California

It won't work

This is the Second Time I Have Rented A DVD an Had it Not Work properly due to skipping Last Night it Wouldnt play at All. The Worst Part About All of this Is We Live 7 miles Out of Town. Which in turn ends Up Being 14 miles to Rent or Return Ur Movies.
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