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Within the last 6 months or so I have rented movies three different times only to notice that the movie I rented was not the one that was actually in the box rather a movie from home that someone had taken and reattached the sticker to. I called Redbox and was given a...
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1.7
Bethune, South Carolina
#1108948
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We have rented from RedBox for years. There have been a couple times there were issues with the vending machine. But I have never had a poor experience with their support. We accidentally thought we had returned a movie when we had not. My wife called them to see if...
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Anonymous
David smith

Well I'm glad they helped u I got stuck paying 3 times what it was worth.

4.6
#1093034
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Today I receive a msg on my phone from my credit card saying that I have been charge 29.12 and 29.34 by redbox so I wake up and call redbox before I call my bank and they say that is not refundable and hang up so I call my back the transaction is pending but they can...
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1.0
#1092546
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Redbox - I got charged twice for aone night rental
1/1

Redbox - I got charged twice for aone night rental

Redbox
#1109026
Yesterday. Got charged twice.
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Redbox - Phone support is the worst

Redbox
#1107916
1.3
Details
When i spoke with Redbox phine support, they told me no refund despite renting a binus (free) movie and being unabke to return it the next day because the bix was down. When i saud i woukd never rent again, they said "sorry to hear that". Fine, rotate on the $ you got. And I'm posting this review everywhere. Do NOT rent from this ripoff artists.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Redbox - Bull ***

Redbox
#1096055
1.0
Details
Red box is a money racket they will charge you more money than they are supposed to when you are a little late might as well go and buy the movie it will be a whole lot cheaper
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Product or Service Quality

Redbox - Good

Redbox
#1092099
Rep was nice & understandable & helped solve my problem!
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Don't rent movies from red box I have been trying to return 2 movies for 3 days and the machines in shop rite in Liberty NY and Monticello NYalso the Wal-Mart in Monticello NY won't allow me to return them it allows you to take them out but not return and they expect...
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1.0
#1087710
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Happens every time I go to pick up or return a movie. I rent on-line. Great concept but useless if I show up at the kiosk to rent or return and someone is there casually scrolling through the movies. What should be a 30 second transaction becomes upwards of 10 minutes...
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4.2
I liked
  • Prices of the movies
I didn't like
  • Waiting behind people who walk- up to shop
#1087250
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Katy, TX rented movie online with cc. Went to the location and swiped card but machine said no movie. I called redbox when I got home and they could see the movie I did not pick up but would not credit back my card. Instead they would give me a movie "credit" which was...
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1.6
#1086941
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So now Redbox has taken to double billing accounts. I rented two movies. I returned them the following day (before 9pm - the allotted time before they cycle out again). They billed my account for the rentals. That was fine. But then they billed my account again for the...
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Anonymous
Angela David smith

They suck,, once they have your card number they can go in to your account at anytime and charge it. Its ***

Anonymous
Rachel Hall

Redbox has billed me $40 this month for movies that I returned ON TIME. And told me "rest assured, we have it documented". They are thieves.

#1083536
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REDBOX STOLE FROM MY BANK ACCOUNT AND ADMITTED THAT IT WAS A PREVIOUS TRANSACTION THAT WAS NOT PAID FOR A COUPLE OF WEEKS AGO. ON TOP OF THAT THEY CHARGED ME TWICE FOR ONE MOVIE. THEY LOVE TO TALK OVER YOU. I HAD TO TELL HER "SHUT-UP" A FEW TIMES JUST TO TELL MY POINT....
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1.0
#1082133
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They advertise no late fees and a 1$ a day.... that is total ***! If that Is the case tell me why i got charged 60$ for two movies that i already turned it. if i new i was going to get charged that much i would have just bought them new from Wal-mart for LESS!!!! THIS...
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#1080101
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My husband was got sick. Then, much rain. The 2 times I was able to make it to closest Redbox, it was full. 1st time since 2009 we request courtesy credit, we were told $5. Gee, Thanks.
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Anonymous
Smatski

I'm not sure what your husband's being sick or "much rain" has to do with anything.You've only had this one problem in all these years and they paid you for an extra rental or...

2.7
#1073938
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