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I rented a few movies July 7.I returned them to the box by my house and there seemed to be a problem with the machine when the movies were being returned.I got my bank statement and just got charged $26.98 .They claimed one was never returned.They won't take the charges off and told me when I find it to return it!I said i won't find it in my house because it was returned already!I was really pissed because it caused me to overdraw my account.I will never use Redbox again! They did this last year to two friends for even more money. If there was a glitch with the kiosk then it should be repaired.

Location: Crown Point, Indiana

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Guest

Just got charged $33 for a DVD I returned on time after one day. From comments looks like Iโ€™m screwed. Now I will have to reorder my card because I donโ€™t trust these theives.

Guest

Just got charged $34 for a movie I returned over two weeks ago. What can I do about this?

Guest

Just had this problem. Itโ€™s partly my fault for not checking for the email but Iโ€™m human.

He told me it was my fault for waiting so long to call but they had just charged my card that day. But as soon as I started letting him know that I would gladly pay extra money to hire an attorney and have redbox audited and exposed to the world, he told me I would have my refund in 3 to 5 business days. I was literally screaming at this man though.

Remind them that obviously the machine wonโ€™t have the movie in it anymore considering people restock it weekly and that they are stupid if they think their machine is perfect. Obviously thereโ€™s something they are hiding if they word attorney makes them refund your money.

Breezy Jll
reply icon Replying to comment of Guest-1807931

I told them I called the attorney general in Ohio, which I did, and they still didn't care or refund my money. Waiting for more info to file official lawsuit. Need enough people to do class action.

Guest

Just saw a charge for 31.54 on my checking account. I called and they state itโ€™s for a Movie I didnโ€™t return.

I did in fact return it. I had it for 5 days after originally renting for 3. Call center rep states a person goes and checks the kiosks once a week. In the small town I live in I doubt this happens.

Iโ€™m going to go ask the store manager tomorrow. I was told at this point itโ€™s deemed lost and I wonโ€™t get my money back regardless.

What a scam. Itโ€™s unfortunate because I would rent 3-4 a month and have no interest now after this happened

Guest
reply icon Replying to comment of Guest-1765092

The sad part is this, had you people not killed video stores, this issue could have been resolved. But you wanted no human contact.

You wanted automation. Well guess what, here is that other shoe dropping. Sounds like fail. I guess it must have really really been important to you to avoid humans so much that you killed a entire industry.

This is the cost of the choices you all made. You say you returned it, they say you did not. At one of the video stores they could have fixed this right then and there.

There would have been a face check, inventory check and bin check. A human being would have been able to resolve this and you would probably get a few free rentals.

Angie Fdd
reply icon Replying to comment of Guest-1765141

So you are really trying to blame this one a person you dont even know. Video stores have been gone for a while now.

Not everyone on earth wanted it the way it is. So stop assuming you have the first clue what someone else thinks or believes., especially someone you dont even know.

Guest
reply icon Replying to comment of Angie Fdd

Yes -- Thank you! I agree with you 100%

Guest
reply icon Replying to comment of Guest-1765141

Same thing happened often at my local Blockbuster. Automation has nothing to do with it - incompetence (human or machine) is the problem. Stop blaming the victim.

Guest

I just returned 3 movies this morning. Never received any email confirmation.

Reached out to RedBox chat and they opened a case and stated for me to check back in 7 days... We will see what will happen but I am not confident in any resolution.

Guest
reply icon Replying to comment of Guest-1757227

I rented two videos for 2 days and return them and saw the charge on my account for 69.96 I called they said they would have a technician look in the box I called the following week and they said the technician said they are not in there. Well where did they go if I know that I inserted them into the box.

I will never use Redbox again but I will keep calling every week until I get my money back. I returned the videos and if that's how they want to make their money by scamming people that is a horrible way.

I have told as many people as I know not to rent from Redbox anymore. I have called every day for the last four weeks with no avail and they keep giving me the Same Song & Dance

Jaquala Nnj
reply icon Replying to comment of Guest-1767161

I feel your pain!!! Same thing just happened to me.

The guy kept saying โ€œthis is a valid charge & there is nothing I can doโ€!! If I could have gotten through the phone I would have strangled him!! Talked to a supervisor and they said same thing they told you - that boxes are checked weekly. Well apparently you might have some thieving technicians!

Because a lot of people are complaining about this. And if I actually didnโ€™t return the movie, I wouldnโ€™t waste my time calling!!!!

Brinn Leb

I've just went through this same thing and was getting no where but then I told them I had called my lawyer and was planning to subpoena the maintenance records for that kiosk including the names, dates, times and any issues addressed as well as all records of other complaints for that location. They agreed to refund me my money.

I requested it in writing and got a email.

I received my money refund the other day. This seemed to get job done for me so do the same!

Jacqlyn Nev

This just happened to me! Redbox customer service was no help. What a scam!

Tirso Sun

This just happened to me as well as I will be filing fraudulent charge report with my bank in morning after they open and calling my lawyer! These reviews are all the evidence I need!

Guest
reply icon Replying to comment of Tirso Sun

I just got an email that I was charged over $30 for a DVD that I returned. I returned it and know the location. I only kept it for 2 days.

Guest
reply icon Replying to comment of Tirso Sun

How much do you think a lawyer will cost ? My guess is more than $26.98 ....

Brinn Leb
reply icon Replying to comment of Guest-1744486

Not when you've got LegalShield! That is monthly payment amount!

Worth every cent!

I used it often! You should look into it.

Guest

I rented 3 movies at 11pm Thursday. None of them worked.

Customer service gave me 3 free rental codes.

I did what she told me and rented another using the code and then returned the three others that I never even watched and the one I rented tonight doesn't work either! Now tonight I was charged $9 for the three I didn't watch I don't want to use the codes to get two more because none of them have worked!

Guest

Same thing hear happened me trying get it diputed

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